Coaching
See What Deserves Attention First
Modern dental practice is complex. The right next step becomes easier when you can see where the greatest pressure lies and what is within your control.
Every coaching journey begins with the free Practice Clarity Audit. Your results are then considered in a complimentary review with Dr Gerald Kaplan, who will recommend the form of support best suited to your practice.
Free | Confidential | Approximately Five Minutes
Begin With Clarity
You do not need to choose a programme before you understand the problem.
The Practice Clarity Audit creates a starting point. The complimentary review helps determine what deserves attention first and which form of support is proportionate to the need.
01
Complete the Practice Clarity Audit
Take approximately five minutes to answer the statements as honestly as you can. You receive a personalised summary of the areas that may need attention.
02
Arrange a complimentary Audit Review
Discuss your results privately with Dr Gerald Kaplan in a complimentary 30-minute conversation. The review is confidential and carries no cost or obligation.
03
Receive a considered recommendation
Dr Kaplan will recommend one of four pathways based on the needs of the dentist, the team and the practice.
The audit is not a test. It is a structured way to identify where the practice feels clear, where pressure may be accumulating and what may deserve attention first.
Four Possible Pathways
The right level and form of support
The pathways solve different types of problems. The audit and review help Dr Kaplan recommend the option that best reflects the current reality of the practice.
01
Clarity Session
For one important issue that needs experienced perspective.
A private, focused conversation for a dentist facing a defined decision, challenge or period of uncertainty. It creates the space to step back, understand what is happening and decide what deserves attention next.
FORMAT
One private 60-minute advisory session
INCLUDES
Written follow-up within 48 hours and three strategic priorities
COMMITMENT
Ad hoc, arranged when needed
02
Front Desk Mastery
For practices where patient communication begins inconsistently.
A focused four-week communication programme for dental reception and front-office teams. It is designed for practices struggling with telephone handling, first impressions, difficult conversations, booking confidence or consistent patient follow-through.
FORMAT
Four weekly team sessions
COMMITMENT
Practical tools, role play, implementation exercises and call review resources
INCLUDES
Ad hoc, arranged when needed
03
One-on-One Coaching
For dentists who want sustained growth as practitioners, leaders and practice owners.
A private coaching relationship supporting communication, leadership, team culture, practice systems and decision-making, with an agreed coaching cadence, progress reviews and practical follow-through.
FORMAT
Private coaching with an agreed monthly cadence
COMMITMENT
Minimum six months
COMMERCIAL MODEL
Monthly retainer
04
Practice Consulting
For practices that require coordinated attention across the whole business.
A tailored whole-practice advisory engagement spanning leadership, team structure, patient communication, systems, performance and the decisions that connect them.
FORMAT
Tailored whole-practice advisory support
COMMITMENT
Agreed according to scope
COMMERCIAL MODEL
Monthly retainer
Front Desk Mastery
Communication that builds trust from the first call
The programme teaches the team how to think inside the conversation, rather than relying on rigid scripts.
WEEK 1
The First Seven Seconds
Tone, presence and the first impression created when a patient calls.
WEEK 2
Listening and Guiding
Understanding what the caller needs, asking better questions and guiding the conversation with confidence.
WEEK 3
Handling Pressure Conversations
Remaining calm and constructive during price questions, hesitation and emotionally difficult calls.
WEEK 4
Closing with Clarity and Confidence
Helping each conversation move towards a clear, appropriate next step.
One-on-One Coaching
The Six-Month Journey
The structure creates enough time to understand the practice, introduce meaningful changes and consolidate progress without creating dependence on a coach.
MONTH 1
Clarity and Direction
We establish where the practice stands today, identify the principal areas requiring attention and agree on meaningful priorities. The objective is to know what deserves attention first.
MONTH 2
Patient Communication and Trust
We examine the conversations that influence understanding, confidence, treatment acceptance and long-term patient relationships.
MONTH 3
Leadership and Team Culture
We explore expectations, communication, accountability and the everyday behaviours that shape the culture of the practice.
MONTH 4
Systems and Follow-Through
We identify where patients, information, responsibilities or opportunities are falling through the cracks and develop practical ways to improve consistency.
MONTH 5
Practice Performance and Decision-Making
We examine the pressures affecting the practice and distinguish between what cannot be controlled and what can be strengthened.
MONTH 6
Consolidation and the Road Ahead
We review what has changed, what still requires attention and what should happen next. The objective is greater clarity, stronger systems and confident decisions.
On Going Support
What a Retainer Means
Ongoing coaching and consulting are provided on a monthly retainer. The retainer reserves an agreed level of access to Dr Kaplan’s guidance for the duration of the engagement.
– Scheduled coaching or consulting sessions
– Review of progress and emerging priorities
– Practical tools or recommendations
– Continuity as changes are introduced and assessed
– Agreed follow-through between sessions
Clear From The Start
Agreed scope. Agreed cadence. Practical follow-through.
The scope and cadence are agreed before the engagement begins, so both parties understand what support is included.
One-on-One Coaching carries a minimum six-month commitment. Practice Consulting is tailored to the agreed business scope and initial term.
Experience You Can Trust
Why Work With Dr Gerald Kaplan?
After more than five decades in dentistry as a specialist prosthodontist, Dr Gerald Kaplan understands that many of the hardest challenges in practice are not clinical.
They involve communication, leadership, patient relationships, team dynamics, systems, business realities and professional growth.
His role is not to tell dentists how to practise dentistry. It is to offer the perspective, judgment and practical guidance that help them see the practice more clearly and decide what should happen next.
Frequently Asked Questions
What dentists often want to know
Do I choose one of the four pathways myself?
The pathway is recommended after the Practice Clarity Audit and complimentary Audit Review. You are free to decide whether the recommendation is right for you, but you do not need to diagnose the practice alone.
Is the complimentary Audit Review the same as a Clarity Session?
No. The Audit Review helps you understand your result and identify the appropriate next step. A Clarity Session is a deeper, paid 60-minute strategic advisory session with written follow-up and three priorities.
Does every dentist need six months of coaching?
No. Some dentists need one Clarity Session. Others may benefit from a focused team programme, sustained coaching or whole-practice consulting. The audit and review help determine what is proportionate to the need.
What happens after the first six months of One-on-One Coaching?
Month six reviews what has changed, what still requires attention and what should happen next. The engagement may conclude, continue with a revised focus or move to a lighter form of support by mutual agreement.
How is consulting priced?
Consulting is tailored to the needs and scope of the practice. The monthly retainer is proposed after the audit review and an initial discussion of the work required.
Your Next Step
Your next step is not to choose a programme. It is to see your practice more clearly.
Complete the free Practice Clarity Audit, arrange a complimentary review and receive a considered recommendation about what deserves attention next.
Free | Confidential | Approximately Five Minutes